Hospitality Services

A Great First Impression

We work behind the scenes to present your company in the best light

Highly skilled staff

Fully trained staff backed by our rigorous recruitment process.

Tailored to Your Business

Outsourcing the way you want it. We provide flexible solutions for a seamless fit.

Improved Efficiencies

We let you focus on what you do best to improve your company’s bottom line

Outsourced Hotel Services

Global Hospitality Solutions is a trusted provider in the hospitality industry, servicing more than 3 million rooms a year across 20 different brands around Australia. If you’re asking why choose Global Hospitality Solutions, consider these points:

Experience

With over 20 years in the industry, we bring a wealth of knowledge and expertise to every project.

Trusted by Top Brands

Over 50 hotels, including renowned brands like Accor, InterContinental Hotels Group, and Meriton Suites, rely on us to meet their outsourcing needs.

Exceptional Staff

Our team of over 1500+ highly skilled staff members undergoes a rigorous recruitment process to ensure they meet our high standards.

Commitment to Quality

We maintain the highest standards in everything we do, aiming for best practices and compliance with industry standards.

Long-Term Partnerships

We believe in building lasting relationships with our clients, growing and evolving with their businesses over time.

Continuous Improvement

We are dedicated to continuously improving our services, investing in understanding and adapting to the evolving needs of our clients.

Outsourcing

Outsource Solutions

At Global Hospitality Solutions, we aim to seamlessly integrate with your team in a way that best suits your business needs.

Fully Outsourced

Outsource entire departments such as Housekeeping, Engineering, or Security to an external provider.

Partial Outsourced

Selectively outsource the majority of a department while retaining key roles in-house.

Full Transition

Transfer all staff responsibilities, including leave and compensation, to the outsourced company.

The Benefits of Outsourcing

The smartest way to reduce operational costs

Cost Savings

Cut operational and labor costs effectively.

Predictable Budgeting

Transparent pricing for financial planning.

Quality Guarantee

High-quality services meeting industry standards.

Flexible Workforce

Skilled team adjusts to business demands.

Revenue Focus

Allocate resources for core revenue activities.

Risk Reduction

Minimize employment liabilities and responsibilities.

Solving the Risks of Outsourcing

Loss of Control:

General Managers may feel they have lost some control over the property. Global Hospitality Solutions work with management to agree on a reporting structure and KPIs that need to be met to ensure the service quality and delivery is achieved.

Failure to Deliver Service/Product:

Global Hospitality Solutions conducts weekly inspections with our clients, and reports on performance as outlined in the service agreement. For certain clients we conduct a minimum of 8 inspections per month, against a 74 Point Check list. We’re proud to maintain an average score of no higher than 15 points.

Loss of Business Knowledge

Global Hospitality Solutions meets with the hotel 3 – 6 weeks in advance to go through the transition schedule and ensure all critical information is passed on prior to commencing the service.average score of no higher than 15 points.

Loss of Company Culture

Global Hospitality Solutions adopts and promotes a hotel’s company values in its daily operation, including conducting hotel specific induction programs and training. For example, all staff working at an Accor property will complete ‘Heartist’ customer service training.

Increased Security Risk:

All staff go through appropriate security checks throughout the recruitment process, to confirm their identity.

Damage to the Company Brand:

All brand standards of the business are incorporated into Global Hospitality Solutions Standard Operating Procedures.